Terms of service

Effective Date: June 15th, 2026

Overview

Welcome to Rawndo. Throughout this website, the terms “we,” “us,” and “our” refer to Rawndo. Rawndo operates this website, including all information, content, features, tools, products, and services offered through the website.

Rawndo is powered by Shopify, which enables us to provide our online store and related services.

These Terms of Service explain the rules that apply when you access our website, use our services, or purchase products from Rawndo. By using our website or placing an order, you agree to be bound by these Terms of Service, our Privacy Policy, our Shipping Policy, and our Return & Refund Policy.

If you do not agree with these terms, you should not use our website or services.

Section 1 — Access and Account

You confirm that you are of legal age in your jurisdiction, or that you have permission from a parent or legal guardian to use this website.

You agree to provide accurate, current, and complete information when creating an account, placing an order, or contacting us.

You are responsible for maintaining the confidentiality of your account details and for all activity that occurs under your account.

Accounts may not be sold, transferred, or shared without permission.

Section 2 — Products

We aim to display product details, colours, images, descriptions, and availability as accurately as possible.

However, we cannot guarantee that your device screen will display product colours or details exactly as they appear in person.

We may update product descriptions, change product availability, discontinue products, or limit quantities at any time.

Section 3 — Orders

All orders placed through our website are considered offers to purchase.

An order is only accepted once payment has been successfully processed and the order has been confirmed.

We reserve the right to accept, refuse, cancel, or limit any order where necessary, including in cases of suspected fraud, payment issues, inventory errors, pricing errors, or incorrect customer information.

If an order is cancelled or modified, we may contact you using the email address or phone number provided at checkout.

Section 4 — Pricing and Billing

Product prices are displayed in Canadian Dollars unless otherwise stated.

Prices may change without notice. The final price of your order is confirmed at checkout before payment is submitted.

You agree to provide accurate billing, payment, and contact information.

By placing an order, you authorize Rawndo or our payment processor to charge your selected payment method for the total amount shown at checkout, including product cost, shipping fees, taxes, and any applicable charges.

Section 5 — Shipping and Delivery

Rawndo currently serves customers within Canada only.

Shipping and delivery timelines are estimates only and are not guaranteed.

Delays may occur due to carrier delays, weather, peak shipping periods, logistics disruptions, incorrect shipping information, or other factors outside our control.

Customers are responsible for providing a complete and accurate shipping address at checkout.

For more details about delivery timelines, shipping methods, and order processing, please review our Shipping Policy.

Section 6 — Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Rawndo accepts eligible returns within the stated return window when the return conditions are met.

Customers must contact us before sending any item back. Returns sent without approval may be refused.

For full details about what can be returned, what cannot be returned, damaged-on-arrival claims, cancellations, return shipping, and refund timelines, please review our Return & Refund Policy.

Section 7 — Intellectual Property

All content on this website, including text, images, graphics, logos, product content, website design, and other materials, is owned by Rawndo or its licensors unless otherwise stated.

This content is protected by copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, distribute, modify, sell, or use any website content without our written permission.

Section 8 — Third-Party Services

We may use third-party service providers to help operate our business, including Shopify, payment processors, shipping carriers, analytics providers, advertising platforms, and other service providers.

These third-party services may have their own terms, policies, and privacy practices.

We are not responsible for the actions, services, content, or policies of third-party providers.

Section 9 — Third-Party Links

Our website may contain links to third-party websites or services.

These links are provided for convenience only. We do not control and are not responsible for third-party websites, their content, their policies, or their practices.

Accessing third-party websites is done at your own risk.

Section 10 — Shopify Relationship

Rawndo is powered by Shopify, but all purchases made through this website are purchases from Rawndo.

Shopify provides the platform that allows us to operate our online store, but Shopify is not responsible for Rawndo’s products, orders, shipping, returns, refunds, or customer service decisions.

Section 11 — Privacy Policy

Your personal information is handled according to our Privacy Policy.

By using our website or placing an order, you acknowledge that your information may be collected, used, stored, and processed as described in our Privacy Policy.

Section 12 — Feedback and Submissions

If you submit feedback, suggestions, reviews, messages, comments, or other content to us, you agree that we may use that content for business purposes without compensation or restriction, where permitted by law.

You agree not to submit unlawful, abusive, misleading, harmful, defamatory, or infringing content.

Section 13 — Errors and Inaccuracies

Occasionally, information on our website may contain errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, availability, or order details.

We reserve the right to correct errors, update information, cancel orders, or modify details where necessary.

If an order is affected by an error, we may contact you with updated information or cancel the order where appropriate.

Section 14 — Prohibited Uses

You agree not to misuse our website or services.

You may not use our website for fraud, unlawful activity, spam, hacking, scraping, data harvesting, interfering with website operations, uploading malicious code, violating intellectual property rights, or attempting to bypass security features.

We may restrict, suspend, or terminate access to our website if we believe these Terms have been violated.

Section 15 — Automated Systems

Unauthorized automated access to our website is prohibited.

Automated systems, bots, crawlers, scrapers, or similar tools may not access, copy, interfere with, or place orders through our website without permission.

Section 16 — Termination

We may suspend or terminate your access to our website or services at any time if you violate these Terms or misuse our website.

Termination does not affect any rights or obligations that existed before termination, including payment obligations, return obligations, or legal claims.

Section 17 — Disclaimer

Our website, products, and services are provided on an “as is” and “as available” basis, except where warranties or protections are required by applicable law.

We do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

Section 18 — Limitation of Liability

To the maximum extent permitted by law, Rawndo is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, services, or products.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

Section 19 — Indemnification

You agree to indemnify and hold Rawndo harmless from claims, losses, damages, liabilities, costs, or expenses arising from your misuse of our website, violation of these Terms, or violation of any law or third-party rights.

Section 20 — Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining sections will continue to apply.

Section 21 — Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies posted on our website, represent the full agreement between you and Rawndo regarding use of our website and services.

Section 22 — Assignment

You may not transfer or assign your rights or obligations under these Terms without our written permission.

We may assign our rights and obligations where necessary for business, legal, or operational reasons.

Section 23 — Governing Law

These Terms are governed by the laws of the Province of Ontario and the applicable federal laws of Canada.

Section 24 — Headings

Headings are included for convenience only and do not affect the interpretation of these Terms.

Section 25 — Changes to These Terms

We may update these Terms from time to time to reflect business, legal, operational, or regulatory changes.

Any updates will be posted on this page with the revised effective date.

Continued use of our website after changes are posted means you accept the updated Terms.

Contact Information

For questions about these Terms of Service, please contact us using the information below.

Email: support@rawndo.com
Phone: +1 (647)-710-2754
Address: 1228 Raspberry Terrace, Milton, Ontario, L9E 1N1, Canada

Customer Service Hours

Our support team is available during the following times, Eastern Time.

Monday to Friday: 9:00 AM – 5:00 PM
Saturday & Sunday: Closed
Response Time: We aim to reply within 1-2 business days.

Thank you for visiting and shopping with Rawndo.