Privacy policy

Privacy Policy

Last updated: June 18, 2026

Rawndo operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience. Rawndo is powered by Shopify, which enables us to provide our online store and related services.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise communicate with us through our website and services.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing our website or services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

Personal Information We Collect or Process

When we use the term personal information, we mean information that identifies you or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot reasonably identify you.

Depending on how you interact with our website and services, we may collect or process personal information such as your contact details, including your name, billing address, shipping address, phone number, and email address; payment and transaction information, including payment method details, payment confirmation, transaction details, and order information; account information, including your username, password, preferences, and account settings, if you create an account; order information, including items you view, add to your cart, purchase, return, cancel, or otherwise interact with; communications with us, including information you provide when contacting customer support; device information, including your device type, browser, IP address, network connection, and other unique identifiers; and usage information, including how you interact with, browse, or navigate our website.

Payment information is processed securely through Shopify and trusted third-party payment processors. Rawndo does not store full payment card details on its own servers.

Personal Information Sources

We may collect personal information directly from you, including when you create an account, place an order, contact us, or otherwise provide information to us.

We may also collect personal information automatically through our website, including from your device, browser, cookies, and similar tracking technologies.

We may receive personal information from Shopify and service providers, including providers that help us operate our website, process payments, fulfill orders, analyze website activity, and provide customer support.

We may also receive personal information from partners or third parties, where permitted by applicable law.

How We Use Your Personal Information

Providing and Improving Our Services

We use your personal information to provide our website and services, process payments, fulfill orders, arrange shipping, send order confirmations, send shipping updates, manage customer accounts, process eligible returns or cancellations, respond to customer support requests, remember preferences, and improve the customer experience.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as sending promotional emails, product updates, special offers, or showing online advertisements.

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in our emails or by contacting us directly.

Security and Fraud Prevention

We may use your personal information to help provide a secure shopping experience, authenticate accounts, detect fraud, investigate suspicious activity, prevent unauthorized transactions, and protect our website, business, customers, and services.

Communicating With You

We may use your personal information to provide customer support, respond to questions, send service-related messages, and maintain our business relationship with you.

Legal and Compliance Purposes

We may use your personal information to comply with applicable laws, respond to valid legal requests, enforce our terms and policies, resolve disputes, participate in legal proceedings, and protect our rights or the rights of others.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, including Shopify, which hosts and powers our online store.

We may also disclose personal information to service providers and vendors, including payment processors, shipping carriers, fulfillment partners, IT service providers, analytics providers, customer support providers, cloud storage providers, and fraud prevention providers.

Where permitted by law, or where consent has been provided when required, we may disclose personal information to marketing and advertising partners.

We may disclose personal information to third parties you direct or authorize us to share information with, such as shipping carriers or service integrations.

We may also disclose personal information to business or legal parties if necessary for a business transaction, legal obligation, court order, government request, enforcement of our policies, or protection of our rights, customers, or services.

These third parties may only receive information reasonably necessary to perform their services or fulfill the purpose for which the information is disclosed.

Relationship With Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information about your access to and use of our website in order to provide and improve the services available through our store.

Information you submit through our website may be transmitted to and shared with Shopify and relevant service providers, including providers that may be located outside Canada, in order to operate our store, process transactions, improve services, prevent fraud, and support the customer experience.

Shopify may also process personal information collected through our store and across Shopify-powered services in accordance with Shopify’s own privacy practices.

To learn more about how Shopify uses personal information, you may review Shopify’s Consumer Privacy Policy at:

https://privacy.shopify.com/en

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support website functionality, remember preferences, analyze traffic, improve performance, support advertising, and provide a better shopping experience.

You may manage or disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

Third-Party Websites and Links

Our website may contain links to third-party websites, services, or platforms that are not operated or controlled by Rawndo.

We are not responsible for the privacy practices, security, content, accuracy, or policies of third-party websites. If you visit a third-party website, you should review its privacy policy and terms.

Children’s Privacy

Our website and services are not intended for children or minors.

We do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you are a parent or guardian and believe that a child has provided us with personal information, please contact us so we can take reasonable steps to delete the information where required.

Security and Retention of Your Information

We use commercially reasonable safeguards designed to protect personal information from unauthorized access, misuse, disclosure, alteration, or destruction.

However, no method of electronic transmission, internet communication, or data storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary to provide services, maintain records, fulfill orders, comply with legal, tax, and accounting obligations, resolve disputes, enforce agreements, and support legitimate business purposes.

When personal information is no longer required, it may be securely deleted, anonymized, or otherwise handled in accordance with applicable law.

Your Rights and Choices

Depending on where you live and applicable privacy laws, you may have certain rights regarding your personal information. These may include the right to request access to personal information we hold about you, the right to request correction of inaccurate personal information, the right to request deletion of eligible personal information, the right to withdraw consent for certain uses of personal information where permitted by law, and the right to opt out of promotional communications.

These rights may not be absolute and may apply only in certain circumstances.

To make a privacy-related request, please contact us using the contact information listed below. We may need to verify your identity before processing your request.

Managing Communication Preferences

If you receive promotional emails from us, you may unsubscribe at any time using the unsubscribe link included in the email or by contacting us directly.

If you opt out of promotional emails, we may still send non-promotional messages related to your orders, account, transactions, customer service requests, or other service-related matters.

Complaints

If you have a complaint about how we collect, use, disclose, or handle your personal information, please contact us using the contact information below.

We will review your complaint and respond within a reasonable time.

International Transfers

Rawndo currently operates and serves customers within Canada.

However, because our store is powered by Shopify and may use third-party service providers, your personal information may be transferred, stored, or processed in Canada, the United States, or other jurisdictions where our service providers operate.

By using our website or services, you acknowledge that your personal information may be processed or stored outside your province, territory, or country of residence, where it may be subject to the laws of that jurisdiction.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal obligations, or business operations.

Any updates will be posted on this page with the revised “Last updated” date.

Continued use of our website or services after changes are posted means you acknowledge the updated Privacy Policy.

Contact Information

If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise any privacy rights available to you, please contact us using the information below.

Email: support@rawndo.com

Phone: +1 (647)-710-2754

Address: 1228 Raspberry Terrace, Milton, Ontario, L9E 1N1, Canada

Customer Service Hours

Monday to Friday: 9:00 AM – 5:00 PM Eastern Time

Saturday & Sunday: Closed

Response Time: We aim to reply within 1-2 business days.

Thank you for visiting and shopping with Rawndo.