Shipping policy
Rawndo serves customers across Canada and offers free standard shipping on all orders within Canada. This Shipping Policy explains our order processing times, delivery estimates, shipping locations, and important delivery information.
Shipping Area
Rawndo currently ships within Canada only.
We do not offer shipping to other countries at this time.
Shipping Cost
Standard Shipping: Free on all orders within Canada.
There are no standard shipping charges for Canadian orders unless otherwise clearly shown at checkout.
Order Cut-Off Time
Orders placed before 5:00 PM Eastern Time on a business day will begin processing the same business day.
Orders placed after 5:00 PM Eastern Time, on weekends, or on holidays will begin processing on the next business day.
Processing Time
Orders are typically processed and prepared for shipment within 1-4 business days before dispatch.
Processing time refers to the time needed to confirm, prepare, and hand the order to the shipping carrier.
Estimated Delivery Time
Standard shipping typically takes 6-12 business days total, including order processing and delivery.
This means most orders are delivered within 6-12 business days from the date the order is placed.
Delivery times are estimates and may vary depending on product availability, warehouse handling time, carrier delays, weather conditions, peak shipping periods, remote delivery regions, or other logistics factors outside our control.
Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email with a tracking number when tracking is available.
You can use this tracking number to monitor the progress of your shipment.
Shipping Carriers
We work with trusted shipping carriers and logistics partners, which may include Canada Post, UPS, FedEx, DHL, and other delivery partners.
The carrier used for your order may depend on the product, warehouse location, delivery address, and shipping availability.
Order Fulfillment and Shipping Origin
Rawndo is a Canada-based online store headquartered in Milton, Ontario.
Orders may be fulfilled from trusted Canadian or international warehouses and fulfillment partners. Regardless of fulfillment location, our standard estimated delivery window for Canadian orders is 6-12 business days total, including processing and delivery.
We provide estimated delivery timelines so customers understand the expected delivery window before placing an order.
Separate Shipments
Some products may ship separately depending on warehouse location, item availability, product size, or carrier requirements.
If your order contains multiple items, they may arrive in separate packages and at different times.
Large or Oversized Items
Large, heavy, or oversized products may require additional handling time or freight delivery.
Delivery times for these items may be longer depending on carrier scheduling, product size, delivery location, and destination accessibility.
Delivery Delays
Shipping and delivery estimates are not guaranteed.
Delays may occur due to weather, carrier delays, peak shipping periods, remote delivery regions, logistics disruptions, or other factors outside our control.
If your order is severely delayed or appears to be lost, please contact us at support@rawndo.com so our support team can review the issue.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
Rawndo is not responsible for delays or delivery issues caused by incorrect, incomplete, or outdated shipping information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at support@rawndo.com.
International Shipping
Rawndo currently serves customers within Canada only.
Shipping to other countries is not available at this time.
Contact Information
For shipping, delivery, or order-related questions, please contact us using the information below.
Email: support@rawndo.com
Phone: +1 (647)-710-2754
Address: 1228 Raspberry Terrace, Milton, Ontario, L9E 1N1, Canada
Customer Service Hours
Our support team is available during the following times, Eastern Time.
Monday to Friday: 9:00 AM - 5:00 PM
Saturday & Sunday: Closed
Response Time: We aim to reply within 1-2 business days.
Thank you for visiting and shopping with Rawndo.